AI receptionist · Canada
AI Receptionist for Canadian Businesses
An AI receptionist that answers your business line day and night, answers approved questions, books appointments into your calendar and transfers urgent calls to your team.
We design the script, connect it to your phone line, calendar and CRM, test it with real calls and keep improving it after launch. Every caller hears your business name, every call is summarized for your team, and anything outside the receptionist's approved scope is handed to a person.
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Tell us your hours, call volume and what callers usually ask. A strategist replies within one business day.
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What an AI receptionist changes
No more missed calls
After-hours, lunch-hour and busy-line calls answered instead of sent to voicemail.
Bookings while you sleep
Appointments booked and rescheduled against real calendar availability, with confirmations sent.
Better messages
Structured summaries with the caller's details, reason and urgency, sent to your team or CRM.
Staff focused on people
Routine questions handled so your team spends time on customers who need a person.
What is included in an AI receptionist setup
Scope is agreed in writing after the free consultation. Running costs are itemized separately.
- Call reviewWhen calls arrive, what callers ask and which calls must reach a person.
- Script and scopeGreeting, approved answers, booking rules, message fields and transfer rules.
- Phone setupNew number or call forwarding for after-hours, overflow or full coverage.
- Calendar integrationReal availability, bookings, reschedules and reminders.
- CRM integrationCalls create or update contacts in your CRM or our CS+ CRM.
- Privacy settingsAutomated-assistant disclosure, data minimization and retention rules.
- Scenario testingRealistic test calls, including difficult and urgent ones, before launch.
- Monthly reviewTranscripts reviewed, answers added and results reported.
How an AI receptionist is quoted
We quote after a free consultation, with the setup fee and a monthly running-cost estimate based on your real call volume.
Consultation and call review
Free
Your call patterns reviewed and the receptionist's scope agreed.
- Call pattern review
- Scope recommendation
- Privacy considerations
- Written summary
Setup
Fixed fee, quoted in writing
Script, integrations, testing and staged launch.
- Script and knowledge
- Phone and calendar
- CRM and notifications
- Testing and launch
Running costs
Itemized separately
Phone number, call minutes, text messages and AI usage, based on how many calls are handled.
- Usage-based
- Shown line by line
- Reviewed monthly
The setup fee and a monthly running-cost estimate are confirmed in writing after the consultation.
Calls answered, bookings made
How we set up and manage AI receptionists
What an AI receptionist does
An AI receptionist is a voice assistant that answers your business phone line in natural speech. It greets callers with your business name, understands what they need, answers common questions from information you have approved, books or changes appointments in your calendar, takes detailed messages and transfers calls that need a person. Unlike a voicemail box or a phone menu, the caller has a conversation and leaves with an answer or a booking. Unlike a traditional answering service, it answers every call at once, at any hour, and every conversation is transcribed and summarized for your team.
For a Canadian small or mid-sized business, the value is simple: the calls that used to go to voicemail now become bookings or qualified messages. Those are usually the calls that arrive after hours, during lunch, when staff are with a customer, or when several people call at once. Many callers who reach voicemail do not leave a message; they call the next business on the list. An AI receptionist is designed to stop that leak.
Canada Create sets up and manages AI receptionists as part of our AI automation services. We are not a software vendor selling you a login; we design the receptionist around your business, connect it to your phone line, calendar and CRM, test it with real scenarios and keep improving it after launch.
AI receptionist or answering service?
Businesses usually compare three options: voicemail, a human answering service and an AI receptionist. Voicemail is free but loses callers. A human answering service provides a friendly voice and can follow scripts, but costs rise with call volume, availability can vary and details still need to be re-entered into your systems. An AI receptionist answers instantly at any volume, follows your rules consistently, books directly into your calendar and sends structured summaries to your CRM, but it is limited to what it has been set up to handle and must hand over when a conversation needs judgment.
In practice, many businesses combine them. The AI receptionist handles after-hours calls, overflow and routine questions, while urgent or complex calls are transferred to staff or to an on-call person. We help you decide the split during discovery, based on your real call patterns, and we will tell you if a human service or better call routing would serve you better.
What your AI receptionist can handle
Every receptionist is configured for your business. These are the tasks we set up most often.
Answering questions
Hours, locations, parking, services offered, service areas, what to bring, payment and insurance questions, and anything else you approve, answered consistently in your business’s voice.
Booking appointments
New bookings, reschedules and cancellations checked against real availability in your calendar, with text or email confirmations and reminders sent to the caller.
Taking detailed messages
Name, number, reason for calling, urgency and any details your team needs, captured in a structured summary and sent by email, text or directly into your CRM.
Transferring and escalating
Urgent calls, existing clients and anything outside the receptionist’s scope transferred to the right person or on-call number, following the rules you set.
Call tracking and reporting come with every setup. You can see how many calls were answered, when they came in, how many became bookings or qualified messages and how many were transferred, alongside transcripts and recordings where you choose to keep them. That reporting is how you measure the receptionist against the calls you were missing before.
How we set up an AI receptionist
Setup starts with your calls, not with software. In a short discovery we look at when calls arrive, what callers ask, which calls must reach a person and what information your team needs from each caller. From that we write the receptionist’s script and scope: its greeting, the questions it can answer, how it books, what it asks before taking a message, and exactly when it transfers. You review and approve it in plain language.
Next we connect it. The receptionist can answer on a new number, on your existing number through call forwarding, or only after hours and when lines are busy. It is connected to your online calendar for real availability and to your CRM or our CS+ CRM so every call creates or updates a contact record. Then we test it with realistic calls, including the difficult ones: callers who are upset, callers who ask for a price that depends on an inspection, callers with accents or background noise, and callers who need a person immediately. We adjust until each scenario is handled correctly.
Launch is usually staged. Many businesses start with after-hours calls only, review the first weeks of transcripts with us, and then extend to overflow or lunch-hour coverage. After launch we review calls regularly, add approved answers for questions the receptionist could not handle and refine its rules.
Privacy, disclosure and trust
Callers should know they are speaking with an automated assistant, and we configure every receptionist to say so. It collects only the information your team needs, and transcripts and recordings are kept according to your retention rules. Each project documents which telephony and AI providers are used and what information they receive, so you can answer your own customers’ questions and meet your obligations under Canadian privacy law. Confirmation and reminder texts follow Canada’s anti-spam legislation.
For regulated professions we add stricter limits. A law firm’s receptionist collects intake details without giving legal advice. A clinic’s receptionist books and answers administrative questions but routes anything clinical to staff. A trades business’s receptionist captures job details but leaves pricing to the estimator. Those limits are part of the approved script.
How many calls are you missing?Tell us your hours, your call volume and what callers usually ask. We reply within one business day with how an AI receptionist would handle them and what should stay with your team.
Connected to the rest of your marketing
An AI receptionist works best when it is part of how you generate and follow up leads. Calls from your Google Ads and your Google Business Profile are answered even when your office is closed, tagged with their source and followed up by text or email if the caller does not book. Website visitors can reach the same knowledge through our AI chatbot, and task-specific calls such as reminders and missed-call callbacks can be handled by dedicated AI voice agents. Because one team runs all of it, the answers, the business details and the reporting stay consistent.
What an AI receptionist costs
There are two parts. The setup fee covers discovery, scripting, knowledge preparation, integrations, testing and launch, and is quoted as a fixed fee once the scope is clear. Running costs cover the phone number, call minutes, text messages and AI usage, which depend on how many calls the receptionist handles; they are itemized separately so you can see exactly what you pay for. After a free consultation we give you both in writing, with a monthly estimate based on your real call volume.
The useful comparison is with what the missing calls cost you today and with the price of alternatives such as extended staff hours or a human answering service. We help you set that baseline so the results can be measured.
Talk to a strategist
Ready when you are!
Get a proposal in one business day.
Tell us your goals, budget and timeline. You get a plan, a price and a named strategist, with no long-term contract.
How an AI receptionist goes live
Most receptionists are live within three to four weeks, usually starting with after-hours calls.
- Free consultation Week 1
We review your call patterns and agree what the receptionist should handle.
- Script and approval Week 1
Greeting, answers, booking and transfer rules written in plain language for your approval.
- Connect Week 2
Phone line, calendar and CRM connected; notifications set up for your team.
- Test Weeks 2 to 3
Realistic test calls until every scenario is handled correctly.
- Launch after hours Weeks 3 to 4
Go live on after-hours calls first and review the first transcripts together.
- Expand and improve Monthly
Extend to overflow or full coverage, add approved answers and report results.
Related AI services
The receptionist works alongside the rest of our AI automation services.
What clients say on Google
4.8 out of 5 from 98 reviews on our Google Business Profile, pulled live from Google.
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Why businesses choose Canada Create for their AI receptionist
Designed, not just installed
A script built around your calls, approved by you, not a generic template.
Connected to your systems
Calendar, CRM and notifications set up so calls turn into bookings and records.
Human handoff
Clear rules for when calls go to a person, every time.
Privacy built in
Disclosure, consent, retention rules and documented providers.
Staged launch
Start with after-hours calls, prove results, then expand.
Ongoing improvement
Transcripts reviewed and answers refined after launch.
Since 2008
Eighteen years of business and marketing systems in Canada and the United States.
BBB A+, zero complaints
Accredited by the Better Business Bureau with an A+ rating.
AI receptionist: questions we answer every week
What is an AI receptionist?
A voice assistant that answers your business phone in natural speech, answers questions from approved information, books appointments, takes messages and transfers calls that need a person.
Will callers know they are talking to AI?
Yes. We configure every receptionist to disclose that it is an automated assistant, which builds trust and supports your privacy obligations.
Can it use my existing phone number?
Yes. It can answer through call forwarding on your existing number, only after hours or when lines are busy, or on a new number.
Can it book appointments?
Yes. It connects to your online calendar, offers real availability and books, reschedules or cancels, with confirmations and reminders sent to the caller.
What happens with urgent calls?
They are transferred to the person or on-call number you choose, following rules you approve before launch.
Is an AI receptionist better than an answering service?
It answers every call instantly at any volume and books directly into your systems, but it only handles what it has been set up for. Many businesses use it for after-hours and overflow calls and keep complex calls with people.
Can it handle calls for a law firm or clinic?
Yes, within limits. It collects intake details and books appointments but does not give legal or clinical advice; anything that needs judgment goes to qualified staff.
What languages can it speak?
English by default. Other languages can be configured depending on the providers used, and we test each language before launch.
Where is call data stored?
Each project documents the telephony and AI providers used, what information they receive and how long transcripts and recordings are kept, according to your retention rules.
How much does an AI receptionist cost?
A fixed setup fee quoted after the consultation, plus running costs for the number, minutes, messages and AI usage that depend on your call volume and are itemized separately.
How long does setup take?
Most receptionists are live within three to four weeks, starting with after-hours calls.
How do we start?
Book a free consultation with your hours, call volume and the questions callers usually ask.
Plan your next project
Review the offer, budget and enquiry process before committing your marketing spend.
